FAQ

How can I contact Electronix Emporium?

 

Regarding your question about contacting Electronix Emporium, you can reach us at Support@ELECTRONIXEMPORIUM.com.co, where our dedicated customer service team is ready to assist you with any inquiries.

 

Do you ship worldwide?/ Where do you ship from?

 

Yes, we offer worldwide shipping.

Our shipments are sent from Hong Kong.

 

Can I change or cancel my order?

 

As for changing or cancelling orders, we process them swiftly. Therefore, any requests for changes or cancellations must be made within 12 hours of ordering. After this timeframe, requests will not be accommodated. However, once you receive your order, you can return it for a full refund.

 

What payment methods do you accept?

 

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal as payment methods.

 

When will my order be processed?

 

Order processing typically takes 1-3 business days, and we ship orders from Monday to Friday. We do not ship on weekends; additional processing time may be required during holidays and sale seasons.

 

How long will it take to receive my order?/ What if I don't receive my order?

 

Due to high demand, delivery times may take 2-4 weeks.

You are eligible for a full refund if you do not receive your order within 30 days after shipping.

 

Will I be charged with customs and taxes?

 

Regarding customs and taxes, the prices displayed on our site are tax-free in US Dollars. However, you may be responsible for paying duties and taxes once your order arrives. Your local customs office determines Customs fees and related charges, which is your responsibility.

 

What if the item(s) I received are defective/incorrect/damaged?/ How do I return an item?

 

For returns or if you received defective, incorrect, or damaged merchandise, please contact us at Support@ELECTRONIXEMPORIUM.com.co. We will resolve your case as soon as possible.

 

When will I receive my refund?

 

Refunds will be credited to your original form of payment. Suppose you paid by credit or debit card. In that case, the refund will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Please contact your card-issuing bank or company for specific credit posting timelines.